Premium Travel Management Solutions

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Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This includes personal information like your name, email address, phone number, travel preferences, and payment information.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our travel management services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website and conducting our business.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. To exercise these rights, please contact us using the information provided below.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or +1 (415) 892-7341.

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Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using TrustVoyage Pro's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

TrustVoyage Pro provides travel management services including but not limited to travel planning, booking assistance, itinerary management, and travel support services.

3. User Responsibilities

Users are responsible for providing accurate information, maintaining the confidentiality of their account credentials, and complying with all applicable laws and regulations during their travels.

4. Payment Terms

Payment for services is due as specified in your service agreement. Additional charges may apply for changes, cancellations, or emergency services as outlined in our fee schedule.

5. Limitation of Liability

TrustVoyage Pro shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or any travel-related incidents.

6. Modification of Terms

We reserve the right to modify these terms at any time. Continued use of our services after such modifications constitutes acceptance of the new terms.

7. Contact Information

For questions regarding these terms, contact us at [email protected] or +1 (415) 892-7341.

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Cookie Policy

Last updated: December 2024

1. What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better user experience and allow certain features to function properly.

2. Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.

3. Managing Cookies

You can control and manage cookies in various ways. Please note that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.

4. Third-Party Cookies

We may also use third-party services that set cookies on our website to provide analytics and improve our services. These third parties have their own privacy policies.

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

6. Contact Us

If you have any questions about our use of cookies, please contact us at [email protected].

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DMCA Policy

Last updated: December 2024

1. DMCA Compliance

TrustVoyage Pro respects the intellectual property rights of others and expects our users to do the same. We respond to valid DMCA takedown notices and comply with the Digital Millennium Copyright Act.

2. Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative

• Identification of the copyrighted work claimed to have been infringed

• Identification of the material that is claimed to be infringing

• Your contact information including address, telephone number, and email

• A statement of good faith belief that the use is not authorized

• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

3. Designated Agent

Our designated agent for DMCA notices can be reached at:

Email: [email protected]

Address: 2847 Market Street, Suite 401, San Francisco, CA 94114, USA

4. Counter-Notification

If you believe your content was removed in error, you may file a counter-notification with our designated agent containing the required information under the DMCA.

5. Repeat Infringers

We have a policy of terminating accounts of users who are repeat infringers in appropriate circumstances.

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GDPR Compliance Statement

Last updated: December 2024

1. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

• Right of Access: You can request access to your personal data

• Right to Rectification: You can request correction of inaccurate data

• Right to Erasure: You can request deletion of your personal data

• Right to Restrict Processing: You can limit how we use your data

• Right to Data Portability: You can request a copy of your data in a structured format

• Right to Object: You can object to certain types of processing

2. Legal Basis for Processing

We process your personal data based on:

• Contract: To provide our travel management services

• Legitimate Interest: To improve our services and communicate with you

• Consent: For marketing communications and non-essential cookies

• Legal Obligation: To comply with applicable laws and regulations

3. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

4. International Transfers

When we transfer your personal data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

5. Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at:

Email: [email protected]

Phone: +1 (415) 892-7341

6. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.